FAQ`s

Old World Tiles is the market leader in beautiful, handcrafted ceramic tiles. We sell direct to the public or through select retailers. Our tiles are in stock and available for immediate delivery.
 

Frequently Asked Questions 

                                            

1.  What makes Old World Tiles unique?
All of our tiles are handmade and hand painted.  The designs we have selcted stay true to the rich history of Talavera ceramics.  Many of our designs have been around for hundreds of years and can be seen throughout Spain, the Meidterranean, Mexico, the US and Central and South America.  Our tiles are exquisite and have a charm, warmth, romance and antique feel that is unmistakable.

Old World Tiles only stocks the finest quality Mexican Talavera ceramic tiles.  All of our tiles are inspected prior to import and we never accept tiles that are seconds or off-cuts.  Our tiles showcase painted designs that are timeless and have been created by true Mexican artisans.  We do not stock tiles with lacklustre paint work or bland colours.

Old World Tiles products are handmade so no two tiles are identical however our tiles do not have chipped corners or glazing.  Chipped tiles are indicative of a lower quality Mexican tile (referred to as “seconds”) and poor handling.  Our tiles have been used in many of the finest homes and commercial applications in Australia and the US where chipped corners are simply not acceptable.

Old World Tiles are authentic Mexican tiles.  
Our tiles are not imitations - tiles created elsewhere to mimic Mexican, Spanish and Portuguese tiles.  For many many years, tile manufacturers have attempted to recreate these tiles and time and again their attempts have fallen far short of the authentic tile.  The colours used in authentic handmade tiles are vibrant -- not lacklustre substitutes.  The painting technique and designs customary in real authentic tiles result in a uniquely organic tile full of character.  The gorgeous variations between tiles simply cannot be immitated by modern techniques, paints, molds and other mass production practices.  Our tiles are not imitation tiles which when used result in a bland feature that has very little tradition and lacks warmth.  

The character and old world charm inherent in our tiles is the reason we named our boutique tile business, Old World Tiles.

2.  Where can your tiles be used?
Our tiles can be used almost anywhere -  kitchen backsplashes, bathrooms, fountains, outdoor walls and entry ways, fireplaces, patio benches, outdoor kitchens and many other places.  In fact, some clients adhere cork or Feltac to the back of the tiles to make drink coasters which match their backsplash, fireplace surround or outdoor area!  Because our tiles are of the finest quality and do not have chips, they can be used in wet applications. The high quality glaze will protect the tiles from penetrating water. 

Our tiles are not recommended for floors.   
Our tiles cannot be used in pools.  
Our tiles cannot be used outside in frost-likely climates.  Our tiles are not frost-proof.  

3.  What variances or characteristics of a handmade tile can I expect to see in my tiles?
Due to the handmade processes involved in creating our tiles, you can expect to see differences in:
- exact size (tile size can can vary +/- 8mm) 
- exact weight
- exact paint application 
- crazing marks in tiles which is not a fault but lends to the antique appearance
-  tiles may not be exactly flat or perfectly square
Our tiles are not riddled with chipped edges.  This is not a characteristic of high quality handmade tiles. 

4.  I want to place an order.  What do I need to do?
Please use the shopping cart feature on our web site.  Alternately, you may call us on 07 3289 1434 or send a fax to 07 3289 6062.  Please note: we require full payment in advance of shipping your product to you.

5.  How much does it cost for shipping & handling?
Surprisingly, not that much!  The shipping cost will be outlined when you proceed through checkout.  For larger orders (over 300 tiles), you may want to call or email us to see if alternate shipping options are available.

Australia
Estimated charge for shipping & handling of 90 tiles to city and city suburbs:

 Melbourne

Sydney

Brisbane

Adelaide

Perth

Hobart

 $40

$33

$12

$55

$69

$71

 

Shipping & handling of up to 6 sample tiles to city / city suburbs:

 Melbourne

Sydney

Brisbane

Adelaide

Perth

Hobart

 $16

$16

$12

$18

$19

$19

We can provide expedited shipping on orders if required.  Please contact us if you need your tiles urgently and we will be happy to provide you with delivery alternatives.

New Zealand
We ship throughout New Zealand. Please email us for a quote.  customerservice@oldworldtiles.com.au

6.  How long does it take for my tiles to be delivered to me?
Upon receipt of payment, your tiles will be shipped to you from our warehouse.  The stock held in our warehouse is more than sufficient for most projects.  If the tiles are in stock, you should have them within 
1 - 7 days depending on your location in Australia.  We cannot guarantee an exact date.  Please keep in mind, our stock is always changing depending on orders received and new stocks arriving. 

7.  Can I return tiles?
Yes, you have 7 days from the date you receive your tiles to return any unused and undamaged tiles to us. If you purchased through a retailer, designer or architect, please contact them regarding their return policy.  We cannot process refunds for clients who have purchased through showrooms and retailers. You will need to enquire about their return policy.
Refund Policy
Within one week (7 days) after delivery and with customers notice in writing (email or fax), we will provide a refund at the original value less 40% restocking fee, less the cost of freight from our premises to the customer. It is the customer's responsibility to return the tiles and to ensure they are not damaged.  We recommend a shipping method with tracking capabilities. Refunds will not be given for goods returned to our store in inferior condition or lost in transit.

8.  Can I purchase samples from Old World Tiles?
Yes, we are pleased to sell samples.  The price for samples is the same as the price for each tile plus shipping and handling.  Please note, the cost of shipping/handling a few sample tiles is not indicative of the price to ship your actual order. We use alternate shipping methods when sending complete orders which brings the shipping and handling costs per tile down. 

9.  What form of payment do you accept?
Credit card,direct deposit, paypal, cheque or bank cheque.

10.  Do you ship your tiles to New Zealand?
Yes, we can ship anywhere in Australia, New Zealand, Europe and most other countries. For international orders, please email us and we will provide a quote with all elevant delivery details. customerservice@oldworldtiles.com.au

11.  Will my tiles be insured for any damage which may occur during shipping?
Yes.  All of our tiles are hand packed and checked for quality prior to shipping.  If damage occurs, please contact us immediately so that we can begin the claims process and resubmit your order.

12.  If the tiles are not exactly identical and perfectly flat, how do I lay them?
We always recommend that you use an experienced tiler who has worked with specialty tiles.  The tiler will have to know how to build up the surface area if the tile is not completely flat so there are no void areas behind the tile and he or she will have to be skilled in tile application without using spacers.

13.  What size grout line should be used with these tiles?
This is completely up to you but here are a few ideas that may help you select a width:
The most common grout width is 5mm for handmade tiles.
If you want a rustic charm to your tile project -- approximately 6mm.
If you want to recreate the tile arrangements found in old Spanish, Mediterranean and Californian homes, a fine grout line is recommended.  Keep in mind, the finer your grout line, the more apparent the tile characteristics become.  So uneven edges, slight size differences, paint differences will be more noticeable.  
Remember when you are deciding on a grout line that a fine grout line will exaggerate the characteristics of the tiles while a wider grout line will tend to blend the tiles.  We strongly recommend that you or your tiler lay out your tiles prior to the job beginning so that you can decide what size grout line and what tile layout appeals most to you.

14.  What colour grout should I use?
The most popular colour is off-white.  However, some people who wish to showcase the crazing lines in the tiles, choose a grout colour which contrasts with the tile colour or they use a dark grout.  If you want a more unified appearance, then choose a colour similar to the tile.  The most popular colour is off-white.  However, some people who wish to showcase the crazing of the tile choose a grout colour which contrasts with the tile colour.   If using a dark colour grout with light coloured tiles or tiles with light backgrounds, we advise sealing the tiles prior to grouting as the dark grout colour can get caught in the crazing lines on the face of the tiles accentuating the crazing lines.

15.  Do I need to seal my Old World tiles?  
The tiles are glazed therefore they are already fairly resistant to the elements.  However, we do recommend that you thinly apply a water repellant and a sealer more for the protection of the grout than the tile.  Make sure these steps are done when the tile and grout joints are completely dry.  If using in wet areas, always use a water repellant and sealer.  An experienced tiler can recommend the best practice and products.  If using a dark colour grout with light coloured tiles or tiles with light backgrounds, we advise sealing the tiles prior to grouting as the dark grout colour can get caught in the crazing lines on the face of the tiles accentuating the crazing lines.

16.  I have a rendered home that needs "accessorising".  Are your tiles ideal for such applications?
Absolutely!  One of the most popular uses for these tiles is to breathe life back into a plain rendered home or one that is beginning to show signs of age such as cracking render or dirty render.  These tiles provide an instant face-lift to rendered houses.  Whether you apply them around an entrance or onto a wall or even a nearby water feature, your home will instantly brighten up.  When paired with aging render, you can achieve a beautiful antique look.

17.  What style of Australian house are your tiles suited to?
Of course our tiles are most common in Spanish, Mediterranean, Californian, Revival style homes but they are also gorgeous in the many Australian styles.  These tiles are pieces of ceramic art so they bring character, colour and style to any home.  Recently the owner of a remodelled Queenslander purchased tiles from us for a kitchen backsplash.  She is so happy with the result that now she is purchasing tiles for around her entry way leading from an outdoor entertaining area into the home.  Similarly, we have supplied tiles for a home completely remodeled in the French Country style.  The entire kitchen, a bathroom, the laundry and outdoor entertaining areas were done with our decorative tiles and the result was beautiful.  The tiles brought splashes of colour and antique charm to the subdued French Country design.  

18. Delivery Instructions

We frequently use Australia Post to deliver our tiles to you. Australia Post have changed their policy at the beginning of 2017 to leave parcels at an address if they can find a safe place to leave them. Accordingly, unless you specify, all parcels delivered by Australia Post will be left at the delivery address if the delivery driver deems that there is a safe place to do so.

The Aussie outdoor lifestyle is a perfect match for these tiles.  They are spectacular used in outdoor entertaining areas or near pools, especially with a margarita in hand!

Please feel free to contact us at customerservice@oldworldtiles.com.au if you have any questions regarding our tiles.